Σύνοψη επεισοδίου
For most of the last 30 years, the American department store has been a story of decline: store closures, bankruptcies, endless discounting and floors packed with racks that looked the same from one store to the next. Bloomingdale’s is starting to tell a different story. Last quarter, its comparable sales grew more than 11 percent, its second consecutive quarter of double-digit growth, at a moment when much of the luxury industry is struggling to grow at all. The man behind that turnaround is Olivier Bron, who arrived in New York nearly three years ago to become the CEO of the venerable department store chain that had lost its lustre. Bron believes that Bloomingdale’s can still matter to shoppers and to brands, but only if it gives people a reason to walk in. This week, Bron joins Imran Amed to talk about how you make a brand every American knows desirable again, and why some of luxury’s biggest brands are wrestling with exactly the same question. Key Insights: Art, science and care: Bron’s retail…
For most of the last 30 years, the American department store has been a story of decline: store closures, bankruptcies, endless discounting and floors packed with racks that looked the same from one store to the next. Bloomingdale’s is starting to tell a different story. Last quarter, its comparable sales grew more than 11 percent, its second consecutive quarter of double-digit growth, at a moment when much of the luxury industry is struggling to grow at all. The man behind that turnaround is Olivier Bron, who arrived in New York nearly three years ago to become the CEO of the venerable department store chain that had lost its lustre. Bron believes that Bloomingdale’s can still matter to shoppers and to brands, but only if it gives people a reason to walk in. This week, Bron joins Imran Amed to talk about how you make a brand every American knows desirable again, and why some of luxury’s biggest brands are wrestling with exactly the same question. Key Insights: Art, science and care: Bron’s retail…
Επεισόδια
Olivier Bron on Making Bloomingdale’s Desirable Again
ΑκούστηκεFor most of the last 30 years, the American department store has been a story of decline: store closures, bankruptcies, endless discounting and floors packed with racks that looked the same from one store to the next. Bloomingdale’s is starting to tell a different story. Last quarter, its comparable sales grew more than 11 percent, its second consecutive quarter of double-digit growth, at a moment when much of the luxury industry is struggling to grow at all. The man behind that turnaround is Olivier Bron, who arrived in New York nearly three years ago to become the CEO of the venerable department store chain that had lost its lustre. Bron believes that Bloomingdale’s can still matter to shoppers and to brands, but only if it gives people a reason to walk in. This week, Bron joins Imran Amed to talk about how you make a brand every American knows desirable again, and why some of luxury’s biggest brands are wrestling with exactly the same question. Key Insights: Art, science and care: Bron’s retail…
The Generation Fashion Forgot
ΑκούστηκεFashion has long been obsessed with youth, treating young shoppers as both trendsetters and the engine of growth. Yet brands including Evereve, Ulla Johnson, Frances Valentine and Poppy & Peonies are finding opportunities in catering to women in their 40s, 50s and beyond, a demographic with significant spending power and brand loyalty that rarely features prominently in fashion campaigns. On this week's episode of The Debrief, senior correspondent Sheena Butler-Young and US editor Diana Pearl examine why brands are still afraid to make the older shopper the face of a campaign, what “multi-generational selling” actually requires, and how founders, sales associates and even a customer’s own social circle can become a brand’s most powerful marketing tool. Key Insights: Young consumers may drive fashion’s cultural conversation, but older shoppers wield significant purchasing power. As Pearl puts it: “What [youth] don’t often have is the spending power... there’s so much discussion about how boomers are the…
Ask Imran Anything: Vanity Metrics, Creativity and Commerce, Gucci’s Future
ΑκούστηκεThis week, by popular demand, we are back for the third installment of Ask Me Anything, where listeners from around the world send in their most pressing questions about what is happening in the fashion business. This time, the conversation jumps off from the latest season of shows, specifically what’s actually happening at Gucci, whether metrics like Earned Media Value (EMV) and Media Impact Value (MIV) are worth anything at all, how brands can strike the right balance between creativity and commerce, and where human judgement still remains integral, even as AI becomes part of everyday creative work. Key Insights: Gucci’s creative direction has sharpened, but the business case hasn’t. After several collections that felt disjointed, Amed sees Demna’s most recent Milan show as the clearest statement yet of his vision for the house. “This most recent show, The Store, just kind of clicked.” But Amed is not ready to call it a fix: “The remaining question I have is, is it enough in this very challenging market…
Who’s to Blame for Bad Customer Service?
ΑκούστηκεA $15,000 mechanical bird named Molly has become an unlikely flashpoint for retail. After pop star Kelly Clarkson accused Brooklyn boutique Art of Play of treating her “like Julia Roberts’ character” in Pretty Woman, the dispute ignited a much bigger debate about customer service, training and who bears the brunt of bad retail experiences. In this episode, senior correspondent Sheena Butler-Young is joined by Jessica Kwon, who recently examined why poor customer service remains so pervasive across retail, and retail editor Cathaleen Chen, who spearheaded BoF’s coverage of the world’s best independent stores. Together, they explore why retailers struggle to get service right — and what it takes to deliver a better shopping experience. Key Insights: Kwon connects the Clarkson incident to a longer pattern of retail profiling. “There’s a reason there’s this dedicated phrase, ‘shopping while Black’, that points to this phenomenon of Black customers being disproportionately scrutinized and surveilled,” she says,…
How Independent Thinking Powered the Spring/Summer 2027 Shows
ΑκούστηκεTim Blanks, editor-at-large at The Business of Fashion, joins Imran Amed for their seasonal review of the Spring/Summer 2027 shows. In London, Simone Rocha and Erdem delivered what Blanks calls career heights, and Christopher Kane made his debut at Mulberry, which brought the label back to the London schedule. In Milan, Demna presented his third show for Gucci, and Miuccia Prada and Raf Simons built Prada’s collection almost entirely around the skirt. In Paris, Anthony Vaccarello staged his final show for Saint Laurent, a collection built around gold. Kering confirmed his departure on Oct. 9. But the thread Blanks and Amed kept coming back to was bigger than any one show. In an industry dominated by giant groups trying to meet quarterly targets, there is a renaissance of independent designers and independent thinking. Blanks says independence is the theme he expects to return. He describes fashion at its best as an “individual idiosyncratic statement, this passion, and that applies not just to the designers…